For refund and cancellations please contact us at info@libertineburger.com

Return policy for DIY Kits:

We strive to provide you with the highest quality ingredients and instructions for your at-home burger experience. However, we understand that sometimes things don't go as planned.

1. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us on info@libertineburger.com upon receiving your order. We will provide you with instructions on next steps and will replace it at no additional cost.   

2. Refunds:

• Refunds will be issued to the original method of payment. Please allow 3-5 business days for the refund to process.

3. Exceptions:

• We cannot accept returns for perishable items, such as meat, cheese, or bread.
• Custom orders cannot be returned or exchanged.

4. Contact Information:

• To initiate a return, please contact us at info@libertineburger.com

Additional Information:

• Please retain all packaging and documentation until your return is processed.
• We recommend keeping a copy of your order confirmation and tracking information for your records.

We hope you enjoy your Libertine Burger experience! If you have any questions or concerns, please don't hesitate to contact us.

Return policy for merchandise:

Thank you for choosing Libertine Burger! We hope you love your purchase. If you're not completely satisfied, we offer a hassle-free return policy.

Return Eligibility

• Items must be returned within 7 days of the original purchase date.
• Items must be in new, unworn, and unwashed condition.
• Original tags must be attached.
• Personalised or custom items are generally not eligible for return.

Return Process

1. Contact us on info@libertineburger.com to initiate a return.
2. Provide your order number and the reason for the return.
3. Follow the instructions provided by our team.
4. Ship the item(s) back to the address provided. You will be responsible for return shipping costs, unless the item is defective or damaged.

Refunds

• Refunds will be issued to the original method of payment.
• Processing time for refunds may vary.
• Shipping and handling charges are generally non-refundable, unless the item was defective or damaged.

Exchanges

• Exchanges are subject to availability
• You will be responsible for return shipping costs.

Please note: This return policy is subject to change without notice.

For any questions or concerns, please don't hesitate to contact our customer service team.